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During your tenancy
MAINTENANCE
If you have any maintenance issues please contact maintenance@temples.co.uk. You can also send a request via this website by clicking on the maintenance request button (opposite). Try to always put the property in the subject line so we know where you live! We will endeavour to action any works as soon as possible subject to contractor’s availability and the level of urgency.
Our contractors do not offer a 24-hour service. If an emergency maintenance issue occurs after normal working hours (Monday – Friday 8.30am – 4.00pm) then please source a suitably qualified contractor/company from the phonebook, and advise us of the situation the following day. In most cases, you will be fully reimbursed for any call-outs upon presentation of a receipt, but please be reasonable and do not authorise works other than those necessary to mitigate the emergency problem.
We pride ourselves on the trustworthiness of our contractors and, in most cases they will simply collect keys from our offices to access a property. However, we do understand that some of you will wish to be present when they visit. In these circumstances we would appreciate your flexibility so that jobs/works can be taken care of as quickly as possible.
We do work regularly with most contractors so please treat them with respect (they like tea!) and do not directly ask them to do any further works without prior consent from Temples.
For works which will require significant expenditure, the contractor will provide estimates which will be discussed with the landlord prior to instruction, and we will then advise you when works are due to begin. Your patience would be appreciated here as landlords are sometimes on holiday and so not available, etc!
Please also note that if any works are investigated and deemed to be the fault of the tenant then you will be responsible for covering the contractor’s full cost, following a letter and copy invoice from the property management office.
Temples are here to help you at all times, but do please treat the property as your own home and use your initiative wherever possible with regard to minor maintenance.
The following list (which is not exhaustive) is what we may expect you to take care of in your property:
Tenant Responsibilities
- Changing lightbulbs and fuses (not fuse wire)
- Loose screws/hinges – please attempt to fix before requesting a contractor
- Keys – please advise us of any changes and provide us with 2 copies. You are expected to provide 2 copies of keys to Temples when the locks are changed but if Temples request extra copies from you, you will be reimbursed following presentation of a receipt. If you do make any extra copies you must notify us and return all keys when you vacate.
- Others - Regular cleaning is important and if not done, can cause a build up at the end of your tenancy which may affect your deposit.
PERIODIC VISITS
These are inspections carried out at approximately 6 monthly intervals, dependent on the client. The reason for them is to enable us to report back to clients on the state of the property but this is also an opportunity for you to report problems or faults that need addressing. Please leave a note if you are not able to be present at the time of the inspection.
GAS SAFETY CERTIFICATES
It is an annual legal requirement for your landlord to have one. You will be advised prior to our Gas Safe engineer’s visit and it is imperative that you allow him access. Three copies of the certificate are distributed; one to the engineer, one to us, and one for you, the tenants.
If your property is under a gas contract (with British Gas etc), you may be required to liaise with the company directly to arrange access, as many of the larger companies will not collect keys from our offices. In these circumstances, please ensure you send us a copy of the certificate.
